Support

Email: agomezlago@aglconsulting.ch

Phone: +41 79 943 60 61

AGL Consulting Sàrl, Route du Creux-de-Boisset 14, 1286 Soral, Switzerland

We normally reply within one business day. Requests received at the weekend are handled the following Monday.

Phone availability: Monday to Friday, 9am – 6pm (Swiss time).

For anything concerning an event less than 48 hours away, please call rather than write.

The voucher is sent by email as a PDF, normally immediately after payment.

If it is not in your inbox, check your spam folder first, and the « Promotions » tab if you use Gmail.

After 30 minutes, write to us with the name and email address used for the order: we will resend the voucher manually.

Vouchers are valid for 12 months from the date of purchase.

They are issued in a name but can be freely passed on to someone else.

The date of the activity is agreed between the parties, subject to availability: write to us with the number shown on the voucher and two or three dates that suit you.

Entry is confirmed by email. Places are allocated in the order of paid registrations, subject to availability.

The licence number and index are requested in order to draw up tee times: if you made a mistake, write to us and we will correct it.

When the date of an edition is not yet fixed, it is announced by email to everyone registered.

Cancellation conditions and refund rates are set out in our terms and conditions of sale.

Any cancellation must be sent by email to agomezlago@aglconsulting.ch: the date of receipt is what counts.

Replacing a participant with someone else is free of charge up to 48 hours before the event.

Approved refunds are made within 14 days, to the payment method used for the order.

If the payment was declined, no order was recorded and no amount was charged: you can simply try again.

If an amount appears on your statement without a confirmation email, contact us with the date, the amount and the last four digits of the card. We will check and put it right.

If a page does not display correctly, write to us with the address of the page concerned, your browser and, if possible, a screenshot.

To access your data, correct it or request its deletion, write to agomezlago@aglconsulting.ch. Full details are in our privacy policy.